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Why is some of my profile uneditable?

Most of your contact information is fully editable. However, some fields which are grayed out and cannot be edited. The reason for this is that your MLS has asked us to lock these fields per their policy.

Please note that your email address is locked. For your protection, we will match your email address with the MLS record. Changes to your email need to be made at the MLS and will sync to us.


To remain compliant with MLS marketing rules, we sync your broker/company name, company address, and office phone directly with the MLS.

These fields are locked and cannot be edited. Changes to these fields need to be corrected that the MLS.

However, there are many fields which are editable, including your display name, the phone field names, two additional phone fields, as well as optional tagline and disclosure fields.



Some agents do not want callers contacting the Broker's office and prefer that the calls come to alternative phone numbers. We cannot delete the broker's phone number, nor can we change the order the phones are displayed.

We recommend that you edit the phone labels to direct viewers to your best contact number. For example, you can label your cell "Best Number" and add a "Home Office" phone number as an alternative. You can also edit the Broker's number with a label such as "Broker's Phone"

If you find that the information that is grayed out is INCORRECT, please contact us. We will review the data we have from your MLS and correct any errors.


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